Privacy policy

This policy of confidentiality defines the way Tours Chanteclerc and its affiliated divisions use and protect the information which you give in Tours Chanteclerc and his affiliated divisions when you use this site. Tours Chanteclerc and his affiliated divisions understand all the importance which a person gives to its private life and also know that to win the trust of her customers, suppliers and employees; she has to make constant and steady efforts. The multiplication of the electronic supports makes necessary the adoption of new protective measures of the private life. We rest without reserve the new law adopted by Canada, the Law on the protection of the personal information and the electronic documents, which aims at assuring the protection of the private life. Not only we welcome favorably the adoption of this law, but we are constantly in search of new ways insuring the protection of the personal information which we have and their responsible and respectful use.

Tours Chanteclerc and his affiliated divisions adopted a declaration on the protection of the personal information with the aim of demonstrating the seriousness which the association gives to the protection of the private life of the users of its web site. When Tours Chanteclerc and his affiliated divisions ask you to supply certain information by which you can be identified during the use of this site, then you can be reassured that they will be used only according to the present privacy statement.

Tours Chanteclerc can change this policy from time to time by updating this page. You have to verify this page from time to time to assure you that you are satisfied by the changes. This policy is effective from November 29th, 2016.



We can collect the following information:

  • name and title of employment
  • information about the people including the address e-mail
  • demographic information such as the zip code, the preferences and the interests
  • other relevant information in customer inquiries and/or offers



We need this information to understand your needs and offer you better service, and in particular for the following reasons:

  • record keeping.
  • We use this information to improve our products and services.
  • We send periodically promotional e-mails on the new products, the special offers or the other information of which we think that you find interesting, but by using the address e-mail which you supplied.
  • Sometimes, we are also going to use your information to contact you for purposes of market studies. We are going to communicate with you by e-mail, by telephone, fax or mail. We use this information to personalize the site according to your interests.



We made a commitment to assure that your information is secured. To prevent an unauthorized access or a disclosure, we set up physical, electronic procedures and management to protect and secure the information which we collect on-line.



A witness is a small file which asks for the permission to be placed on the hard disk of your computer. When you agree, the file is added and the witness allows analyzing the Web traffic or allows you to know when you visit a particular site. Witnesses allow the Web applications to answer you as individual. The Web application can adapt its functioning to your needs, likes and dislikes by gathering and by memorizing information on your preferences. We use witnesses of traffic to identify the pages which are used. It helps us to analyze data on the traffic of web pages and to improve our site to adapt it to the needs for the customers. We use this information for purposes of statistical analysis and then the data are deleted by the system. Globally, witnesses help us to supply you a Web site of better quality, by allowing us to follow the pages which you find useful and which you do not like. A cookie gives us not at all access to your computer or any other information on your subject, other than the data which you choose to share with us. You can choose to accept or to refuse witnesses. Most of the Web browsers accept automatically witnesses, but you can generally modify the parameters of your sailor to refuse witnesses if you prefer. But this will prevent you from taking advantage completely of the site.



Our Web site can contain links towards other sites of interest. However, when you used these links to leave our site, you have to note that we have no control over these web sites of the other companies. Consequently, we cannot be held responsible for the protection and for the confidentiality of the information which you supply by visiting these sites, because these sites are not governed by the present privacy statement. You have to show caution and read the privacy statement applicable to the site in question.



You can choose to restrict the collection or the use of your personal information by the average following ones:

  • every time you are invited to complete a form on the Web site, look for the compartment that you can click to indicate that you do not want that your information is used by whoever for purposes of direct marketing
  • If you have already accepted that we use your personal information for purposes of marketing, you can have a change of mind at any time by writing at

Tours Chanteclerc 152 Notre-Dame East – 8th floor, Montreal, Quebec H2Y 3P6 or by e-mail at


If you believe that the information which we hold on your subject is inaccurate or incomplete, please to write us or to send us an e-mail as soon as possible, at the address above. We are immediately going to correct any information considered inaccurate.